Back to homeProof of impact
Case studies with real business numbers
Every engagement is designed around a measurable outcome — adoption, qualified leads, retention, lower service load or clearer investment priorities.
Selected work
Across telco, automotive, media and banking
Telco+143,645
new Moje O2 app users
Turning CX into digital adoption and lower service load
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Automotive49%
opened the NPS email
Reactivating former buyers into qualified leads
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Subscription media79%
chose clarity / overview
From reader insight to product, AI and P&L decisions
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Banking4
transformation streams
Four transformation streams in six months
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Telco50
days to first wins
50 days on the road to a top-CX company
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Premium automotiveVoC
management
Premium automotive CX operating system
Read case studyTelco / SMBSMB
onboarding framework
SMB onboarding and customer service development
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Health insurance3
steps in 6 months
A three-step CX and retention program
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CX innovations
Publishable product-CX innovations
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Banking7
days to a tested solution
A problem solved and tested in seven days
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Tourism & hospitality+54%
Net Promoter Score
Top guest experience in ten weeks
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