50
days to first wins
Top-CX
trajectory
Journey
pilots shipped
CX
measurement rhythm
01
The problem
A short, high-pressure window to move Yettel measurably closer to being a top-CX telco.
02
What Monetize.CX did
A focused 50-day CX sprint — journey fixes, service improvements and a measurement rhythm the organisation could keep running.
03
Measurable result
A prioritised CX roadmap with early pilot wins on the path to top-CX status.
What the work included
- 50-day CX sprint
- Customer journey pilots
- Service improvements
- CX measurement rhythm
- Prioritised CX roadmap
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