+143,645
new Moje O2 app users
-10%
inbound calls
Record
CES and NPS
10+
pilots
01
The problem
High inbound service load and adoption below plan for the Moje O2 app.
02
What Monetize.CX did
10+ pilots and CX analyses connecting journey design to digital activation and service reduction.
03
Measurable result
Record CES and NPS, with adoption up and calls down.
What the work included
- +143,645 new Moje O2 app users
- -10% inbound calls
- Record CES and NPS
- 10+ pilots
- 10+ CX and business analyses
Want a result like this?
Start with a 30-minute diagnostic on where your value leaks.