7
days to a tested solution
NPS 100
workshop participants
4.9/5
solution usability
4.8/5
solution design
01
The problem
High administrative burden for the bank's merchant segment, with weak IT–business collaboration.
02
What Monetize.CX did
A 7-day design sprint — customer insight and user research in week one, a Design Sprint and Scrum iteration in week two.
03
Measurable result
A prioritised burden analysis plus a designed, prototyped and tested new-card-issuance process, ready to implement.
What the work included
- Customer-insight and user-research practice established
- Design Sprint delivery
- Scrum iteration of the solution
- Prioritised analysis of administrative burden
- Prototype and test of a simplified, digitised card-issuance process
- 4.3/5 added value, 4.9/5 usability, 4.8/5 design
- Workshop NPS of 100
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