SMB
onboarding framework
Figma
based design
Lifecycle
communication
Close-the-loop
program
01
The problem
SMB onboarding and service inconsistent, with weak close-the-loop.
02
What Monetize.CX did
Hypothesis-led SMB consultancy, Figma-based design and an onboarding framework.
03
Measurable result
A clearer SMB lifecycle with a close-the-loop program.
What the work included
- SMB portfolio consultancy
- Figma-based design
- Hypothesis testing
- SMB onboarding framework
- Lifecycle communication
- Complaint strategy
- Frontline empowerment
- Close-the-loop program
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